Privacy policy

NEXPOWER Infra Private Limited ("NEXPOWER", "we", "us") manufactures cooler motors, exhaust motors and end shields for dealers, distributors, OEMs and service professionals across India. This policy explains what information we collect from you, why we collect it, and how we keep it safe. It applies to our website nexpowerinfra.com, our WhatsApp Business account, and enquiry or lead forms we run on platforms such as Facebook, Instagram, Google and IndiaMART.

Information we collect

When you enter your name and mobile number to see dealer rates, to see today's live stock or to ask for a call-back from our technical head, we receive those details by email and keep a record of them on our server and use them only to contact you about your enquiry.

• Your name, business name, city or district, and phone or WhatsApp number when you fill an enquiry or lead form.
• Your business type and approximate monthly requirement, if you choose to tell us.
• Messages you send us on WhatsApp, email or through the website enquiry form.
• Billing details such as GST number and delivery address when you place an order.
• Basic technical data (browser type, pages visited, approximate location) collected by standard analytics tools when you visit the website.

How we use it

• To reply to your enquiry and send you our rate list, catalogue or dealership details.
• To process and deliver your orders, raise invoices and handle warranty claims.
• To contact you on WhatsApp or phone about products, prices, offers and seasonal stock. You can ask us to stop at any time.
• To improve our website and understand which products dealers are interested in.

WhatsApp messages

When you share your WhatsApp number with us (including through a Facebook or Instagram lead form), you agree that NEXPOWER may message you on WhatsApp about your enquiry and our products. You can opt out anytime by replying STOP or by asking us to remove your number.

Who we share it with

We do not sell or rent your information. We share it only with transport and courier partners to deliver your order; payment and invoicing services we use to bill you; platform providers (such as Meta, Google, WhatsApp) only as needed to run the forms and advertising through which you contacted us; and government authorities, if required by law.

How long we keep it

Enquiry details are kept for up to 24 months so we can follow up during the next cooler season. Order and invoice records are kept as long as Indian tax and accounting laws require.

Security

Your information is stored in our business systems with access limited to NEXPOWER staff who need it to serve you. No online system is completely secure, but we take reasonable steps to protect your data from loss or misuse.

Your choices

You can ask us at any time to see the information we hold about you, correct it, or delete it. You can also ask us to stop sending marketing messages. Write to us using the details below and we will act on your request within a reasonable time.

Cookies and analytics

Our website uses cookies and tools such as Google Analytics to understand how visitors use the site. These do not identify you personally. You can disable cookies in your browser settings.

Changes to this policy

We may update this policy from time to time. The effective date at the top will change when we do.

Contact us

NEXPOWER Infra Private Limited
MCF 5585, Gali No. 24, Sanjay Colony, Sector 23, Faridabad, Haryana 121005
Phone: +91 90154 04168 | WhatsApp: +91 88264 67259
Email: nexpowerinfra@gmail.com